Manage Active Directory and Azure AD user accounts, security groups, network rights, and access to systems to ensure consistent application of established policies and procedures
Assisted other engineers on projects related to Office 365 including designing solutions that meet business needs while adhering to Microsoft’s Infrastructure Best Practices
Took the lead in a project to make updates to our Jira Service Management to create a more efficient and automated workflow
Maintain and apply patches, fixes, hardware and software upgrades to Windows Servers and Windows 10 machines using PDQ
Resolved issues by; troubleshooting hardware, software, guiding client through corrective steps; tracked status of problems and solutions
Trained users on software including Microsoft Teams and the Office 365 Suite on both macOS and Windows 10
Enlisted in white-glove services for priority ticket escalations supporting members of corporate management including the company’s CEO, CFO, and CIO
Collaborated with a local support team of three in migrating 500+ office personnel from three different building locations into fully equipped home offices in response to the 2020 global pandemic
Participated in migration to Office 365; Helped colleagues ensure their files were all backed up and saved to the cloud while following and enforcing security protocols to ensure safe keeping of data
Supported police stations across the county and resolved hardware issues with their workstations and in car video
Worked with a team of 4 in upgrading over 400 workstations at our headquarters & across the county from Windows 7 to Windows 10
Analyzed defects in our UI systems and recorded them onto JIRA and was used to keep track of all our issues
Wrote automated tests for each scenario using gherkin on intelliJ and are used to test past defects
Documented scenarios step-by-step for each bug tested along with their expected outcome and results
Benjamin Betancourt — benjamin.betancourth@gmail.com — (703)-599-3818